Student Attendance Policy

We prepare our students for life in modern Canada by developing an understanding of democracy

Attendance Requirement

Students are required to attend 100% of all learning and teaching sessions associated with their course of study for both online and In-site classes.

No un-authorized absence is permitted from any of the course / lecture.

In extreme cases, authorized absence should not be more than 10% of the total lectures/classes including all the tutorial / professional development sessions.

10% allowance is only for medical and family emergencies and available only in very limited circumstances. All the emergencies should be verifiable and substantive evidence must be provided to Admin Office for the authorization of emergency leave (e.g. medical certificate, etc.).

Authorized Leave Request

Holidays are only available during term breaks.

Absence in Case of Emergencies

Students must notify the Administration Office in respect of unplanned or unforeseen absences from classes due to illness or any other reason by 12:30 pm on the first and any subsequent day of absence (up to 3 days) and will provide a medical certificate or other corroborating evidence to substantiate the reason for their absence

Student Warnings

Admin Office (Student Liaison Officer) will contact the full time students who are absent from the College without information when an unauthorized absence is reported / noticed.

Reporting and Dismissals

To ensure that students are advised that they will be reported to the Canada Border Service Agency, if they are absent from the College for 10 consecutive key contacts (e.g. Attendance Agreement, Class Notices, etc.)

Withdrawals and Deferrals

If a student fails to report for enrolment on their expected time, the College staff will try to contact the student at earliest. College Admin Office will report to Canada Border Service Agency within 10 working days after the expected enrolment time elapsed and an explanation for non enrolment provided by the student will be included in that report If an international student withdraws from the course or if the College terminates a student from the College for any reason, the College staff will report this to Canada Border Service Agency within 10 working days of this being confirmed. The College will inform CBSA if the College has information whether the student has joined any other institution at all. If a student defers his/her course of study after they arrive in Canada, the student will be advised to leave Canada and this will be reported to CBSA within 10 working days of this being confirmed, Students are advised to visit Canada Border Service Agency website for further details https://www.cbsa-asfc.gc.ca

Student Complaint Policy

NLKMBC strives for excellence in the services it offers .However it accepts that on occasions individuals will feel the need to complain.

1. Introduction

NLKMBC strives for excellence in the services it offers .However it accepts that on occasions individuals will feel the need to complain. NLKMBC will ensure that a set of procedures exists to deal speedily with such complaints in a fair and equitable manner. The intention behind the Complaints Policy and Procedures is to: Improve the service it provides to learners, employers, staff members and the broader local community. Clarify for staff, employers and learners the procedures for handling complaints. Ensure and encourage that the procedures are sensitive to issues of confidentiality. Encourage clients to seek means of resolving problems without further or more formal procedures. Provide where appropriate means of recording both the nature of complaints and the effectiveness of their resolutions encourage a regular process of monitoring and reviewing records within the quality assurance framework.

2. Who can complain?

Complains can be made by any of the client groups i.e. learners, employers and staff members if and when applicable.

3. What Can Be Complained About?

Complains can be made about.

4. Issues Excluded from Complaints Procedures

There are three issues excluded from the complaints procedures:

5. Possible Outcomes of Complaints

The possible outcomes are

6. The Processes of a Complaint

The processes of complaints are a 3 stage process.

7. Monitoring and Review

We will keep confidential records for all complaints that are dealt with the numbers of these complaints and the types of issues they deal with (but not the names of the individuals or specific courses involved) will be recorded by ourselves.

8.Training and Support

We will ensure that all persons involved in the implementation of this policy and its procedures will have access to appropriate training and support.

9. Staff Support

It is recognized that staff who are the subject of a complaint can find it a very stressful experience support will be provided as and when appropriate. If staffs are affiliated to a recognized Trade Union they may find it helpful to discuss the matter with their representative they are entitled to via union representation during the investigation of the complaint.

10. Complaints Procedure

For complaints the following procedure

Stage 1 – Informal

If you have an issue with any persons or procedures relating to the college, please discuss the same with the appropriate person verbally outlining the nature of your concern and trying to resolve it informally. At this stage the complaint may be resolved by discussion or clarification or other suitable means applicable to the complaint rose. At this stage the complaint needs to be resolved very quickly or within a max of 5 working days.

NLKMBC however encourages that all complaints are made in writing for record purposes via The Complaints Form.

Stage 2 – Formal

If your complaint cannot be resolved at stage 1, please notify a senior member of staff within 5 days and a meeting will be arranged. Following the meeting we will write to you with the outcome and the purposed action to be taken.
At this stage we would require the complaint with any supporting evidence to be in writing.

We will hope to produce a response within 5 working days of the meeting however, this could take up to a maximum of 10 days in the event meeting outcomes need to be considered. After which we will inform you of the outcome if any action is proposed.

Stage 3 – Final Stage

If you are not happy about the response at stage 2 of your complaint, you may appeal the decision to the final committee which will also consist of an independent person.

You may be accompanied by someone at this stage and evidence from stage 2 will be reconsidered.

At this stage the complaint will need to be submitted in writing, if not previously submitted in writing.

You will be notified of the outcome in writing within 15 working days. The decision at this stage will be final. At the end of the complaint process all records of complaints will be kept in writing at safe place to ensure confidentiality and a clear audit trail.

Equal Opportunities Policies

Ecclesiastical Institutional College of Higher Learning, boasts a student body and workforce that directly reflect the community in which we operate. We embrace the Equality & Diversity statement and aim to ensure that our policies are on vacancy.

Statement of Policy

Ecclesiastical Institutional College of Higher Learning boasts a student body and workforce that directly reflect the community in which we operate. We embrace the Equality & Diversity statement and aim to ensure that our policies are on vacancy advertising, recruitment and selection, training and development, conditions of service and termination of service are fair, just and not subject to prejudice or discrimination. Records kept on employee or student files include information on their racial origin, gender and disability. This information is kept confidentially and used for monitoring purposes only. We review our College Community composition on a regular basis. These reviews help to ascertain areas where improvement can be made to ensure that minority and underrepresented groups in the community can also enjoy and benefit from the services we have on offer at Ecclesiastical Institutional College of Higher Learning. The Leadership of the College are responsible for the effective implementation of the organization’s equal opportunity and equality policy.

Job Vacancy Advertising

Ecclesiastical Institutional College of Higher Learning advertises on Social Media, Print Media, Television and Radio Stations to recruit staffs for administration and office purposes.

Vacations and holidays

Holidays are only available during term breaks.

Recruitment and Selection

The aim of Human Resource department of the college is to have a varied and innovative workforce. The selection process is monitored and reviewed on a continuous basis. The policy on recruitment and selection is such that applicants are considered on their suitability for the job in accordance with job description. Job interviews and decisions on selection are done by a set of personnel. Care is taken to ensure that the various Acts of Parliament such as the Sex Discrimination Act of 1977 in Canada are adhered to. However, should an instance ever arise as the College expands, where a position may need to be filled by a person of a specific gender; male or female, the College shall indicate this decision. Basically, applicants for a position at the College will not be discriminated against on grounds of disability, sex, race or religious orientation.

Assessment

EICOHL aims to assess all candidates on equal terms. Our aim is to ensure that our facilities are disabled friendly and that our privileges are extended to everyone who seeks to use our service. All External Examiners, Moderators and Assessors are made aware of the College’s equal opportunity policy. By this we ensure that there is consistency in the way that our services are provided. Examination papers carry only the Student Identity Number instead of the Students’ Name to enable fair marking and grading.

Teaching

Irrespective of our varied backgrounds, at Ecclesiastical Institutional College of Higher Learning, we Endeavour to speak one common language; English. Members of staff and students address each other in a polite, courteous and respectable manner. In class, students and tutors may engage in discussions that are of relevance to the class exercising some degree of academic freedom of expression. This is within reasonable constraint and is not intended to cause offence to anybody in the class that may have a different view or belief. Facilities are in place for students that have medical conditions or disabilities known to the College. These facilities also extend to those that may have dependants to look after, for example children, and include flexibility for class and examination periods in compliance with the relevant student rules & regulations.

Training, promotion and conditions of service-Positive mode

Our policy on recruitment and training is on merit basis only. We ensure that all are accorded an equal opportunity to training, development and promotion. However, further training may be offered to those who have been promoted on merit. There is no discrimination exercised against those with disabilities. All employees of the College are informed of the conditions of service at the time of their joining the College. These conditions stipulate in detail full entitlements which may vary for the new recruits and the experienced.

Refund Policy

All fees due to the College must be paid in full prior to course commencement (unless an installment payment plan has been agreed with the management).
Registration and Administration Fees are non-refundable.
All fees due to the College must be paid in full prior to course commencement (unless an installment payment plan has been agreed with the management).

Course fees do NOT include travel, accommodation, social programs, awarding body registration fee (if any), external examination fees, personal and health insurance, bank charges on international money transfers or course materials i.e. books, photocopies, pens, pencils and papers.

No Refunds will be made for any course once the student gets the Visa regardless of their travel or entry to Canada.

In case a student’s Visa is refused, any fees / deposit paid to the College will be refunded to the student or to any other person authorized by the student after deducting an administration charge of $200.00 CAD. All the Refunds will be net of Bank Charges and the student will have to pay any bank charges relating to the refund.

In the unlikely event of deportation of a Student from the Airport on his first entry to Canada, College will refund any fees / deposit paid to the College after deducting the administration charge of $200.00 CAD. All the Refunds will be net of Bank Charges and the student will have to pay any bank charges relating to the refund. No Refunds will be made to any Student after the Student gets Visa to enter Canada, once a Student gets the visa it will be compulsory for the student to attend classes in the same course for which he got the Visa.

For all Refund claims, the Student must make a request in writing to the Director of Admissions stating the reason for refusal with a documentary evidence in support of his / her request (e.g. in case of Visa Refusal, original visa refusal letter must be attached to the refund request).

All refunds will be processed within 4 weeks of receiving the refund request.
Course Fees are non-transferable to any other course and students will have to complete the course in which they initially got the admission.
College Management may change the Course Fees without prior notification.